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Customer service is our passion and we are committed to adding value to your business.
Our servicing system delivers personalisation, transparency and flexibility. You can choose the level of support that meets your exact needs. If required we will also provide staff training to ensure your employees are able to make full use of all the functions provided by our solutions. There are set prices for every service in order to provide you with the detail on deliverables. This approach guarantees fair and transparent billing and meeting expectations.
We will gladly assist in selecting the most suitable services for your business.
Professional Services
We understand the necessity to maintain workflow efficiencies, so if you experience a system malfunction, your primary goal is to get back online as quickly as possible.
At Triumph-Adler South Africa, we provide professional services and support to get you back online fast.
Working with TA Triumph-Adler means no sub-contractors or outside firms are involved. We instead rely on the expertise of in-house staff and maintain a team of service technicians at all sites across South Africa that allows us to provide a comprehensive service network. We stay close to our customers in order to have a greater understanding of workflows and structures to be able to deliver the best service required.
Main customer benefits:
- You can get back to production in the shortest time.
- You have a professional, reliable service partner working with you.
- You have confidence in your planning when operating your printing and IT systems.
Triumph-Adler South Africa's professional services offer:
- Support for Printing and IT Systems from all manufacturers with knowledge gained worldwide.
- All service calls are analysed which facilitates proactive quality management. Ongoing Service Management.
- Service Quality Programme.
- Option to report malfunctions over the phone, by digital message or online. Remote or on-site support which provides for efficient fault clearance.
We are continuously working to develop innovative solutions, for predictive maintenance that allow maintenance work to be scheduled and problems identified and resolved prior to them becoming acute. Ensuring the quality of our professional services remains consistently high.
We look forward to getting to know you and the specific requirements of your business.
Consulting & Analysis
Increase efficiency by 20 percent by optimising your processes and systems.
The MDS analysis we implement includes an in-depth evaluation and full optimisation of your processes for digital and printed documents. What customers receive is a tailormade solution that delivers greater transparency and efficiency and generates savings in terms of time and cost.
The main benefits of an MDS Analysis from TA Triumph-Adler are:
- A reduction in costs associated with managing and supplying your output systems.
- Greater transparency regarding workflows.
- A reduction in costs and demand on resources.
- Professional managed services deliver added value for your core operations.
TA Triumph-Adler Solutions are the path to greater efficiency.
The structured MDS analysis provides you with a detailed overview of your current situation regarding document, information and IT processes as well as your printing systems and functions. Our process and system optimisation service is a customised solution concept for improving your workflows. We are able to draw on extensive expertise gained globally and offer a range of cross-technology, multi-brand products from label to dot-matrix printing.
Once the analysis is complete, it is time to implement the solution.
If the solution we created based on the results of the MDS analysis is to your liking, we will start by optimising your processes and systems. We will work with you to define the best solution for you and your requirements, consisting of hardware, software and service components. Once the contract has been signed and the rollout plans are in place, we will take over from there and perform the required preinstallation and logistics processes for you. If required, we will provide staff training to ensure the smooth implementation of the solution and increase efficiency at your company.
Schedule a personal consultation today to discuss the approach we will take in moving from the MDS analysis to complete system optimisation. We will work with you to take advantage of the potential available to improve the efficiency of your processes.